Effective date: January 19, 2026
These Terms & Conditions (“Terms”) govern your access to and use of open2grow.com (the “Site”) and any products, services, programs, workshops, digital resources, and community/membership offerings provided by Open to Grow, LLC (“Open to Grow,” “we,” “us,” or “our”). By visiting the Site, purchasing from us, registering for an offering, or participating in our community, you agree to these Terms.
If you do not agree, do not use the Site or our offerings.
Business information
Open to Grow, LLC (Minnesota)
Email: info@open2grow.com
Use of the Site
You agree to use the Site for lawful purposes and in a way that does not infringe on the rights of others or interfere with the Site’s operation.
We may update, change, or discontinue any part of the Site or offerings at any time.
Who our offerings are for
Our work is educational, developmental, and reflective in nature. You are responsible for your own choices, actions, and outcomes.
Not therapy or medical care: 1:1 coaching/consulting and all Open to Grow offerings are not therapy, and do not provide medical, mental health, legal, financial, or other professional advice.
If you are in crisis or need clinical or medical support, please seek help from qualified providers.
Purchases and payments
When you purchase an offering, you agree to provide accurate information and authorize us (or our payment processor) to charge your selected payment method.
We may use third-party payment processors (such as Stripe and PayPal). Your payment is also subject to the processor’s terms.
Consulting and coaching services
Deposits and payment
- A deposit is required to reserve consulting/coaching time and begin work.
- Deposits are non-refundable and applied toward your total cost unless we state otherwise in writing.
- Remaining balances must be paid according to the invoice or agreement terms.
Refunds
All consulting/coaching services are non-refundable once purchased, including deposits.
Rescheduling and cancellation window
Life happens. We will accommodate rescheduling when possible with reasonable notice.
- You may reschedule or cancel a scheduled session with at least 24 hours’ notice.
- Requests made with less than 24 hours’ notice may be treated as a late cancellation and may be forfeited (or charged), at our discretion.
- No-shows: We allow one (1) grace no-show per client. After that, missed sessions are forfeited and not refunded.
We reserve the right to reschedule due to illness, emergencies, or circumstances outside our control. If we reschedule, you will not lose your session.
Workshops and events
Transfers
Workshop/event registrations are transferable to a future date (when available).
- To request a transfer, please contact us at info@open2grow.com at least 24 hours before the start time.
- Transfers are subject to capacity and scheduling.
Refunds
Workshops/events are non-refundable unless we explicitly state otherwise in writing.
Digital products (eBooks and downloads)
All digital product sales are final.
Because digital products are delivered immediately or made available upon purchase, we do not offer refunds, exchanges, or credits except where required by law.
Physical paper products
Returns (unopened/unused)
- Unopened/unused physical products may be returned within 30 days of delivery.
- Return shipping is the customer’s responsibility unless the item arrived damaged/defective.
Damaged or defective items
If your item arrives damaged or defective, contact info@open2grow.com within 7 days of delivery with a description and, if possible, a photo. We will provide a replacement (or another appropriate remedy).
Membership and community
Billing and cancellation
- Memberships may be offered as monthly or annual.
- You may cancel at any time.
- No prorates: If you cancel, you will retain access until the end of your current billing period. We do not provide prorated refunds.
Community guidelines
This is a space for dignity, learning, reflection, and respectful engagement. By joining, you agree to:
- Respect the humanity of others. No harassment, hate speech, bullying, threats, or demeaning language.
- Maintain confidentiality. Do not share another member’s identity, story, or content outside the community without explicit permission.
- No extraction. Do not use the community to mine people’s stories, labor, or relationships for your own gain.
- No unsolicited selling or solicitation. No spam, pitching, or recruiting without prior written permission from Open to Grow.
- Stay honest and grounded. Speak from your own experience. Avoid diagnosing, labeling, or “fixing” other members.
- Honor boundaries. If someone says “no,” that is complete.
- Protect the space. Do not post illegal content or anything that violates others’ rights.
Removal for violations
We may remove or suspend any member who violates these guidelines or disrupts the community.
- Removal may occur without refund, including for prepaid annual memberships.
Intellectual property and permitted use
All materials provided by Open to Grow—including written content, downloads, videos, frameworks, worksheets, prompts, and community content created by us—are owned by Open to Grow and protected by copyright and other intellectual property laws.
What you may do
- Use purchased materials for your personal, non-commercial use.
- Share limited excerpts publicly with clear attribution to Open to Grow (e.g., short quotes), as long as you do not reproduce substantial portions.
What you may not do (without written permission)
- Copy, reproduce, distribute, sell, license, or create derivative works from our materials.
- Post full documents, full worksheets, or substantial portions online or in groups.
- Use our materials to train, facilitate, teach, or deliver programming (paid or unpaid).
If you want to use Open to Grow content for training, facilitation, or organizational programming, contact info@open2grow.com to discuss licensing or a written agreement.
Downloads: Unless a resource is explicitly offered as free or is a purchased digital product, downloading, copying, or redistributing is not permitted.
Testimonials and results
Testimonials reflect individual experiences and are not guarantees of outcomes. Your results depend on many factors, including your context, effort, and decisions.
User content
If you submit content to us (e.g., a testimonial, comment, or community post), you represent that you have the right to share it. You grant Open to Grow a limited license to use testimonials you voluntarily provide for marketing purposes unless you revoke permission in writing.
Privacy
Your use of the Site is also governed by our Privacy Policy.
Disclaimer of warranties
The Site and offerings are provided “as is” and “as available.” We make no warranties that the Site will be uninterrupted or error-free.
Limitation of liability
To the fullest extent permitted by law, Open to Grow will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Site or offerings.
Our total liability for any claim related to an offering will not exceed the amount you paid to Open to Grow for the applicable offering.
Indemnification
You agree to indemnify and hold harmless Open to Grow from claims, damages, liabilities, and expenses arising from your misuse of the Site or violation of these Terms.
Dispute resolution and arbitration
We want to resolve concerns with care and direct communication first.
Informal resolution
Before initiating arbitration, you agree to contact us at info@open2grow.com and allow 30 days for good-faith efforts to resolve the issue informally.
Binding arbitration
If we cannot resolve the dispute, you agree that any claim arising from these Terms or our offerings will be resolved through binding arbitration in the State of Minnesota, unless prohibited by law.
- The arbitration will be conducted by a neutral arbitrator under commonly used arbitration rules (such as those of the American Arbitration Association) or another agreed-upon provider.
- Each party is responsible for its own legal fees unless the arbitrator awards otherwise under applicable law.
Small claims option: Either party may bring eligible claims in small claims court instead of arbitration.
Governing law
These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.
Changes to these Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site or offerings after changes means you accept the updated Terms.
Contact
Questions about these Terms: info@open2grow.com